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Better support, written down.

Practical guides on AI assistants, docs that answer for themselves, and support teams that scale calmly.

How to train an AI chatbot on your website in minutes

Training

How to train an AI chatbot on your website in minutes

Add your site URL, let Oxidesk index the pages customers already read, and publish an AI chatbot trained only on your website.

1 Sep 2026 · 2 min read

Train an AI chatbot on PDFs, FAQs, and help-center articles

Training

Train an AI chatbot on PDFs, FAQs, and help-center articles

Website pages get you live. PDFs, FAQs, and help-center articles make the AI chatbot accurate on products, tariffs, and procedures.

26 Aug 2026 · 2 min read

Why source-backed AI chatbot answers beat clever replies

Product

Why source-backed AI chatbot answers beat clever replies

Clever chatbot copy without a source is a guess. Citations turn your knowledge base into answers customers and staff can verify.

19 Aug 2026 · 2 min read

When an AI chatbot should hand off to a human agent

Support

When an AI chatbot should hand off to a human agent

Great AI customer support knows its limits. Set handoff rules for sensitive cases and send the full conversation to your team.

12 Aug 2026 · 2 min read

Embed an AI chatbot on your website with one script tag

Product

Embed an AI chatbot on your website with one script tag

The Oxidesk widget loads asynchronously, follows your accent color and position, and keeps conversations in your inbox.

5 Aug 2026 · 2 min read

AI chatbot for telecom and B2B wholesale support

Industry

AI chatbot for telecom and B2B wholesale support

Operators and négociants get the same after-hours questions. Train an Oxidesk assistant on the public site, then add catalogs and plan tables.

29 Jul 2026 · 2 min read

Start a free 7-day AI chatbot trial (no credit card)

Launch

Start a free 7-day AI chatbot trial (no credit card)

Use the 7-day trial to train an AI chatbot on your real docs and judge answer quality before you pick a paid plan.

22 Jul 2026 · 1 min read

How a 4-person team keeps CSAT at 4.8 with 2,000 tickets a month

Customers

How a 4-person team keeps CSAT at 4.8 with 2,000 tickets a month

A customer story about letting the assistant take the night shift — and the weekends.

14 May 2026 · 1 min read

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Launch a trained Oxidesk assistant, review knowledge gaps, and keep support moving without adding another queue.

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