Product detail

AI chatbot features teams can trust

Every assistant is grounded in your own documentation, so replies stay accurate as your product changes.

Source-backed by default: every answer can cite the document it came from, so your team can verify a reply in one click.

1

Answers grounded in your content

Upload PDFs, connect help centre URLs, or paste Q&A pairs. Oxidesk chunks and indexes that material so each reply is drawn from what your team has actually published, not from general web knowledge.

2

Confidence scoring and handoff

When an assistant is unsure, it says so. Low-confidence replies are flagged for review and can hand the conversation to a human, so customers never receive a confident-sounding guess.

3

Knowledge gaps become a roadmap

Questions your sources cannot answer are collected automatically. That list tells your team exactly which documentation to write next, turning support volume into a prioritised content backlog.

Features

AI chatbot features built for support teams.

Source-backed answers, smart handoff, freshness checks, guardrails, and knowledge-gap reporting in one focused workspace.

Source-backed answers

Every response can cite the document, paragraph, or help article that powered it.

How do refunds work?
Add your site URL or upload PDFs. Oxidesk indexes the pages and answers with citations.

Cited sources

Help-center article

96%

Product FAQ

89%

Smart handoff

Escalate with context when the AI should step aside.

Freshness checks

Know which answers need updated source material.

Tone and guardrails

Control personality, forbidden topics, and reply confidence.

Knowledge gaps

See what customers ask when your docs do not answer enough.

How it works

Launch an AI customer support chatbot in three steps.

Upload your docs, train the assistant, and embed an AI chatbot on your site—without another ticket queue.

Upload

Add PDFs, help-center URLs, and knowledge-base articles.

Train

Oxidesk indexes topics, citations, freshness, and knowledge gaps.

Deploy

Embed the AI chatbot on your website, app, Slack, or help desk.

Customers

What an Oxidesk AI chatbot does for support.

Customers get product and delivery answers after hours without opening a ticket.
MH

Maya, Head of Support

Every reply cites the help article it came from, so the team can trust it.
JO

Jon, Product Ops

New agents ramp faster because the chatbot already knows the docs.
PC

Priya, CX Lead

Unanswered questions show exactly which pages to write next.
AF

Alex, Founder

Nights and weekends are covered without adding another queue.
NS

Nora, Success Lead

The widget went live on the site in one script tag.
SO

Sam, Ops Manager

No credit card required

Ready to give every customer a faster AI chatbot answer?

Launch a trained Oxidesk assistant, review knowledge gaps, and keep support moving without adding another queue.

Create your assistant View docs
Setup in minutes Cited answers Human handoff

Live assistant

Oxidesk assistant

Trained on your website and files
Cited answers you can verify
Live on web, Slack, and help desk