Product detail

AI chatbot features teams can trust

Every assistant is grounded in your own documentation, so replies stay accurate as your product changes.

Source-backed by default: every answer can cite the document it came from, so your team can verify a reply in one click.

1

Answers grounded in your content

Upload PDFs, connect help centre URLs, or paste Q&A pairs. Oxidesk chunks and indexes that material so each reply is drawn from what your team has actually published, not from general web knowledge.

2

Confidence scoring and handoff

When an assistant is unsure, it says so. Low-confidence replies are flagged for review and can hand the conversation to a human, so customers never receive a confident-sounding guess.

3

Knowledge gaps become a roadmap

Questions your sources cannot answer are collected automatically. That list tells your team exactly which documentation to write next, turning support volume into a prioritised content backlog.

Features

AI chatbot features built for support teams.

Source-backed answers, smart handoff, freshness checks, guardrails, and knowledge-gap reporting in one focused workspace.

Source-backed answers

Every response can cite the document, paragraph, or help article that powered it.

How do refunds work?
You get a full refund within 30 days, with the source attached.

Cited sources

Billing policy.pdf

96%

Refunds FAQ

89%

Smart handoff

Escalate with context when the AI should step aside.

Freshness checks

Know which answers need updated source material.

Tone and guardrails

Control personality, forbidden topics, and reply confidence.

Knowledge gaps

See what customers ask when your docs do not answer enough.

How it works

Launch an AI customer support chatbot in three steps.

Upload your docs, train the assistant, and embed an AI chatbot on your site—without another ticket queue.

Upload

Add PDFs, help-center URLs, and knowledge-base articles.

Train

Oxidesk indexes topics, citations, freshness, and knowledge gaps.

Deploy

Embed the AI chatbot on your website, app, Slack, or help desk.

Customers

Support teams see the lift from day one.

We cut repetitive tickets in half without adding another workflow.
MH

Maya, Head of Support

The citation layer made our product team trust the answers immediately.
JO

Jon, Product Ops

Onboarding new agents is dramatically easier now.
PC

Priya, CX Lead

Our docs finally became a living support system.
AF

Alex, Founder

Customers get accurate answers before our team wakes up.
NS

Nora, Success Lead

Setup was fast, but the knowledge gap reports were the surprise win.
SO

Sam, Ops Manager

No credit card required

Ready to give every customer a faster AI chatbot answer?

Launch a trained Oxidesk assistant, review knowledge gaps, and keep support moving without adding another queue.

Create your assistant View docs
Setup in minutes Cited answers Human handoff

Ready agent

Support Copilot

Trained on 1,248 source documents
Answer quality: 98%
Live on web, Slack, and help desk