Refund Policy

Overview

This Refund Policy applies to paid Oxidesk subscriptions purchased at oxideskai.com. It is part of our Terms of Service. If a consumer-protection law in your country gives you a stronger right, that law applies.

Eligibility

You may request a full refund of the most recent paid charge if all of the following are true:

• The charge was for a paid Oxidesk plan (monthly or annual).
• You ask within 30 days of the original payment date.
• The request comes from the account that made the payment.

Free trials, unused AI-answer allowances, and add-on usage that was already consumed are not billed as a separate product and are not refunded on their own.

How to request a refund

Use either of these paths:

• In the dashboard — go to Billing > Invoices, open the invoice, and request a refund.
• By email — write to support@oxideskai.com with your workspace name, the invoice or transaction ID, and the reason for the request.

We typically review requests within two business days. Approved refunds go back to the original payment method and can take 5 to 10 business days to appear on a bank or card statement, depending on the processor.

Cancellations after 30 days

You can cancel a subscription at any time. After the 30-day window, the current term is not refunded. The workspace stays active until the end of the paid period, then moves to the free tier. Cancelling does not delete your chatbots, knowledge bases, or conversation history.

Chargebacks

If a payment is disputed with the card issuer or PayPal, contact us first so we can help. A chargeback opened without contacting support may result in account suspension while the dispute is investigated.

Contact

Questions about this policy, a specific invoice, or a refund already in progress? Email support@oxideskai.com.