The fastest way to launch an AI chatbot trained on your website is to start with the live pages you already maintain. Product copy, FAQs, store locator, delivery rules, and support articles are written in the language your customers use — so the assistant sounds like you, not like a generic bot.
Why website training comes first
Your public site is the contract you already made with customers. If the chatbot answers from those URLs, sales and support stay aligned. Files (PDF catalogs, internal notices, tariff grids) are the second layer: they make answers more precise once the public baseline exists.
What to include on day one
- Homepage and key category pages
- Help center or FAQ
- Shipping, returns, warranty, and contact pages
- Plan or product comparison pages
Leave out draft pages, expired promotions, and staging URLs. Noise in the index becomes confident-sounding mistakes in chat.
How Oxidesk uses the pages you add
Oxidesk fetches the URLs you submit, chunks the content, and retrieves the relevant passages for each question. Replies can cite the source page. When a question is not covered, the assistant can say so and hand off instead of inventing a policy.
Add files when the site is not enough
Wholesale catalogs, installation guides, and telecom plan matrices often live in PDFs rather than HTML. Upload those next. The chatbot still answers in your tone, but with the extra detail that never made it onto the marketing site.
Train yours at oxideskai.com — paste the site URL, wait for indexing, and test the demo widget before you embed it in production.
Super Admin
Head of Customer Education at Oxidesk